Terms of service
By placing and accepting an order, both the Client and DressTailor.com (the Tailor) agree to be bound by the following terms and conditions:
Once received the online, fax, phone or mail order from the Client, the Tailor should start preparing as soon as possible. By placing an order, the Client confirms that all the measurements and instructions on that order are correct and final. Once placed, an order cannot be cancelled. Only under very special circumstances and in the sole discretion of the Tailor, and provided that the order has not yet entered the preparation process, the order can be canceled upon request from the Client subject to a 20% handling fee (to cover the administrative expenses and credit card company charges etc.). Upon confirmation, 80% of the invoice total will be refunded to the Client. Any change to the measurements or instruction should be made within 24 hours from ordering.
The fit of an order is only as good as the accuracy of the measurements given by the Client. The Client will give EXACT measurements WITHOUT ALLOWANCE.
By placing an order, the Client authorizes the Tailor to debit the payment immediately. The Tailor will start working on the order once the payment has been processed successfully.
Shipping rates and time required are as per Shipping Rates Chart. The Tailor should not be responsible to any delay caused by any uncontrollable factors including lengthened custom clearance, postal delay, and any human or natural disaster. Delivery to Postal Box is not recommended. The Tailor should not be responsible for any delay or non-delivery thus caused.
(E) Return Policy
THE CLIENT UNDERSTANDS THAT DUE TO THE MADE-TO-MEASURE NATURE OF THE GARMENT, ALL ORDERS ARE NOT RETURNABLE OR EXCHANGEABLE.
We will refund* only if:
(1) The dress delivered is in completely different hue from the order, or
(2) The dress delivered is of completely different main fabric from the order
(3) Delivery was delayed by 14 days or more, except due to factors uncontrollable by us.
(*Refund means partial or whole refund of payment for the merchandise. Shipping cost is not be refundable.)
The Client can send the garment to the Tailor for alteration. If there is no change to the original design and no new type of material is necessary, the alteration will be free. The Client and the Tailor are to be responsible for their own shipping cost.
If the alteration is about changing style or adding new material to the garment, the Tailor shall charge a fee which is to be agreed, and the Client will pay the return shipping cost.
Alteration will take 2-4 weeks.
(G) Return Address
All returns should only be made directly to the Tailor at the Hong Kong studio:
Tailor International Limited
Unit B210, 2/F, Hing Yip Centre
31 Hing Yip Street
Tel: (852) 3160 8490
(H) Export/Import Duties and Fees
Different countries have their own export/import regulations. Should there be any export/import duty, tax or fee aroused, as a general rule, the Tailor and the Client will be responsible individually for such duty, tax or fee (and related expenses, if any) imposed by their own country.